HOW CAN I PLACE AN ORDER ON HERE-STORE.COM?
Items in the collection are categorized by brand and type (shoes, clothes and accessories).
You can filter by brand, color, price, size, and order items by different criteria (Recommended, New, Price ascending, Price descending, Bestsellers).
You can search through the main menu, choose brand or type, or through free search.
Once you've found the product you're interested in, choose the size and add it to your cart to buy it (BUY NOW / ADD TO CART).
HOW DO I PAY FOR AN ORDER?
Payment can be made by credit card, rechargeable prepaid card, PayPal, Scalapay, or conveniently in cash when the item is delivered (the cash on delivery option includes a €5 surcharge).
I HAVE DOUBTS ABOUT MY ORDER, SHIPPING OR GOODS RECEIVED. HOW CAN I CONTACT CUSTOMER SERVICE?
The fastest way to contact us is by filling out FORM.
You will find us active from Monday to Saturday from 9.00 to 19.00
HOW DO I CHECK A PRODUCT'S AVAILABILITY?
You will find the available sizes on the product page of each item, at below or to the right of it.
HOW CAN I MODIFY/CANCEL AN ORDER?We're sorry, but orders cannot be changed or canceled.
If you have changed your mind, purchased items can be replaced at an AW LAB Store within 30 days from the date you receive your purchase.
WHERE CAN I HAVE MY ORDER SHIPPED?
You can choose to ship your order:
• Straight to your home by SDA express courier for €7.00, with free delivery for orders over €69.99:
• To a UPS ACCESS POINT by UPS express courier at a cost of €7.00 or free for orders over €69.99
For all details about shipment, please visit the dedicated section of the website
HOW CAN I TRACK MY ORDER?
Go to the TRACK ORDER and enter your order number, email address, and Postcode to check the status, or click on the tracking link, which can be found in the order's shipment email. (insert tracking link later).
WHY WAS MY ORDER SENT IN SEVERAL INSTALLMENTS?
If you have purchased multiple items, your order may be delivered in several shipments.
You will receive an email with the relevant tracking link for each shipment made. You will not be charged any additional fees.
WHAT IF THE ORDER IS DELIVERED WHEN I AM NOT AT HOME?
If you realize you can't be home on the scheduled delivery day, no problem!
The courier will leave a notice in your mailbox with notes to schedule a second delivery or to agree on withdrawal from the relevant collection point.
CAN I CHANGE THE SHIPPING ADDRESS?
Sorry, unfortunately it is not possible to change the shipping address once the order has been confirmed.